Frequently Asked Questions

Everything you need to know about your Gentle Fawn shopping experience.

What is your standard shipping policy?

We offer standard shipping on all domestic orders, typically arriving within 3-7 business days. Expedited shipping options are available at checkout for an additional fee.

How do I initiate a return or exchange?

Items in original condition with tags attached can be returned within 30 days of purchase. Simply visit our Returns Portal to generate a prepaid shipping label.

How do I know which size will fit me best?

Each product page features a detailed size guide and fit notes. If you are between sizes, we generally recommend sizing up for our more structured pieces and sizing down for oversized knits.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments through Afterpay.

How should I care for my Gentle Fawn garments?

To maintain the quality of our fabrics, we recommend following the specific care instructions on the inner garment label. Most of our delicate pieces prefer hand washing or dry cleaning.

Can I modify or cancel my order after it has been placed?

Our team works quickly to fulfill orders; therefore, modifications can only be made within 60 minutes of placement. Please contact our support team immediately for assistance.